Privacy Policy
At Speech Plus, we are committed to protecting the privacy and confidentiality of our clients, patients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or avail our services.
By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, age, and other details shared through enquiry forms, appointment bookings, or direct communication.
- Health-Related Information: Relevant medical or therapy-related details shared voluntarily for assessment, diagnosis, or treatment purposes.
- Technical Information: IP address, browser type, device information, and website usage data collected through cookies or analytics tools.
How We Use Your Information
The information we collect is used to:
- Schedule appointments and provide speech, language, and occupational therapy services
- Respond to enquiries and communicate with clients or caregivers
- Maintain clinical records and ensure continuity of care
- Improve our website, services, and user experience
- Comply with legal, regulatory, and professional obligations
We do not sell, rent, or trade your personal information to third parties.
Confidentiality of Health Information
All personal and health-related information shared with us is treated as strictly confidential. Access to such data is limited to authorised professionals involved in assessment, therapy, or administrative support, and is handled in accordance with applicable healthcare and data protection standards.
Information Sharing and Disclosure
We may share your information only in the following circumstances:
- With your consent
- When required by law or legal authorities
- To protect the rights, safety, or property of our clients, staff, or organisation
We ensure that any third parties involved adhere to appropriate confidentiality and data protection practices.
Data Security
We implement reasonable technical and administrative measures to safeguard your personal information against unauthorised access, misuse, loss, or alteration. While we strive to protect your data, no method of transmission over the internet is completely secure.
Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance user experience and analyse website traffic. You can modify your browser settings to disable cookies if you prefer.
Your Rights
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your data, subject to legal and clinical record requirements
- Withdraw consent for non-essential communications
Requests can be made by contacting us directly.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites and encourage you to review their privacy policies separately.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: